Policies

Resource Policies

MERIDIAN FAMILY ACUPUNCTURE OFFICE AND FEE POLICIES

HERBS AND SUPPLEMENTS

We do not dispense any herbal medicine or supplement to people who are not active patients of Kimberly Thompson, L.Ac (meaning you have been seen for treatment within the last year.) 


COMMUNICATION

We are available for communication primarily via phone and email. Text messages are permissible for existing patients to communicate appointment changes. If you email and do not receive a return email within 24 hours, please call and leave a message. Your call will be returned between patients or at the end of the day.

Kimberly Thompson, L.Ac is available for communication with active patients for quick questions that can be answered briefly. If you have a more complex question or lengthy explanation, or if your question requires an in-depth answer, we may ask that you schedule an appointment, either in-office or on-phone. 

EMERGENCIES

We do not practice emergency medicine. If you have an emergency, please call 911 or report to your local emergency room. If you have an urgent situation that you think does not require an emergency room visit, and you think Kimberly Thompson, L.Ac may be able to help, please phone us. We will do what we can for you, but if your situation worsens or if you do not hear back from us within a time-frame that is appropriate for your situation, please do not hesitate to call 911 or report to your local emergency room. 


PRIVACY PRACTICES

We keep your health information private. If you would like us to send your health records to any other service provider or speak with anyone in your family regarding your healthcare, you will have to provide permission. Our fee policies are as follows. You can find a list and breakdown of individual fees and services, and what they entail on our website under patient resources.

PAYMENT

Full payment is due at the time of service.

Payment Methods Accepted: Cash, Check, Visa, Mastercard, Discover and American Express are accepted.

Returned Checks: Each returned check will incur a fee of $35.

Cancellations or Missed Appointments: We require a notice of 24 hours if you need to cancel an appointment, or you will be billed at the rate of $60 for your missed appointment. 

HEALTH SAVINGS ACCOUNT

Acupuncture treatment is allowable under all HSA’s. You will need to check with your specific HSA to find out if herbal medicine prescribed by a health professional is an allowable expense. 

FLEX SPENDING ACCOUNT

Most flex spending accounts will allow you to choose acupuncture as an option for treatment. Flex spending has to be used before the year is up. We suggest you use your FSA, if it is available, BEFORE choosing your HSA account.

HEALTH INSURANCE

If Your Health Insurance Policy Covers Acupuncture: We do not do insurance billing. At your request, we will provide you a superbill/receipt form which contains all the procedure & diagnostic codes prudent to your visit. You can submit a copy of this form to your insurance company for them to reimburse you directly.

If you are an auto injury patient: You may submit your paid receipts to your PI attorney for reimbursement from your eventual settlement or lawsuit.

If You are a Medicare Patient: At this time, Medicare does not cover acupuncture services.